Category Archives: News
Has GDPR Affected Contact Relationship Management?
Posted on April 08, 2019
This time last year businesses were beginning to panic about GDPR compliance and the effect that 25th May might have on contact relationship management, if the deadline was missed. Perhaps we shouldn’t have been so concerned? Apart from Google’s 50M euro fine by the French in February, there have been no major cases or breaches […]
What Did the Digital You Really Mean?
Posted on April 02, 2019
April is the cruellest month according to TS Eliot’s The Wasteland. It may also be the cruellest month in the digital world with big changes happening at Facebook and Google around assumptions of intent and behaviour. The Facebook Why Being British, when I read the news on April 1st that Facebook was going to share […]
Why Grow a Business?
Posted on March 12, 2019
In these times of great political and economic uncertainty why would any sane Briton wish to grow their business? The answers are opportunity and discipline. Track back the biggest brands or successful companies and you’ll found that they were started at times of recession when the old assumptions on growth were being shaken. The most […]
No I’m Responsible
Posted on March 08, 2019
If a lack of personal responsibility is an increasing problem, then the claiming of responsibility can also be an issue. Particularly when two people claim to be responsible for the same thing. Happy Days: Winning the Bid This case study goes back to 1997 and the dawn of the web. In 1996 I successfully won […]
Who is Responsible?
Posted on March 06, 2019
Who is responsible never seems to be a good question these days. Not least because it is often followed up by the words ‘this’ or ‘mess’ and hardly ever with ‘because this is brilliant’. Or maybe that’s just the critical rather than nurturing parent in me that mentally adds on the extra bit. But in […]
What Are You Waiting For In Brexit Uncertainty?
Posted on February 12, 2019
Most businesses seem to be waiting for something concrete to happen with Brexit before acting. The stance seems to be once we know what’s decided we can act. This is wrong. Good business planners look at any situation and attempt to work out the absolute worst scenario, the best scenario and the others in between. […]
Long Live the Industrial Revolution?
Posted on November 13, 2018
Our economic world is changing in ways that are unrecognisable to many people. These changes challenge the basis of any business plan. Brexit is just one factor. Now, in the UK the assumptions upon which many organisations have been based for the last 40+ years, no longer apply. We might have disliked the EU rulebooks […]
Growth Coach, a Tautology or an Oxymoron
Posted on October 31, 2018
More people describe themselves as a Growth Coach and I wonder sometimes what they think the term means. For me, there are times when the words Growth Coach mean the same and for others that the words are completely opposed. What does a Coach Do? Any coach fulfils five roles for the person they are […]
Effective Innovation Meets Real World Needs
Posted on October 09, 2018
In a world where everything is new, improved or sensational, it’s time to consider what makes innovation effective. Bad marketing overhypes many so-called innovative products. It’s often symptomatic of the marketing department being called in at the end of the new product development process rather than the beginning. Yet it is well-known for effective innovation […]
Summer Break, A Time for Work?
Posted on August 29, 2018
Did you achieve a full summer break this year? Or did you go away on holiday and still replied to emails and made mobile calls? And did you fool yourself by saying that you’d only do this until 10am, but then kept looking at your phone? Or did you keep away and then get increasingly […]